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Resources

There are many resources available to you as a member of the University community. The Office of the Ombud is available to help you assess your options and discuss strategies to take in addressing your issue or concern. We may recommend several resources or pathways for you, some of which are listed below.

Accessible Accordion

  • Amy Gallo Blog about conflict and communications in the workplace amyegallo.com
  • Coaching for Leaders – podcast
  • Work Life with Adam Grant:
  • Dare to Lead with Brené Brown

  • The Relational Workplace: How Relational Intelligence Grows Diverse, Equitable and Inclusive
  • Cultures of Connection, Saliha Bava PhD and Mark Greene
  • Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email, Bill Eddy
  • Crucial Conversations: Tools for Talking When the Stakes are High, Patterson, Grenny, McMillan and Switzler
  • Perfect Phrases for Conflict Resolution, Lawrence Polska and Antoine Gerschel
  • Humble Inquiry, Edgar H. Schein

  • The Art of Gathering; How we Meet and Why it Matters, Priya Parker
  • The College Administrator’s Survival Guide, C.K. Gunsalus
  • Dare to Lead, Brené Brown
  • Beyond Measure: the Impact of Small Changes, Margaret Heffernan (TED Talk)
  • The Little Book of Restorative Justice, Howard Zehr